Reference

Everything You Want to Know About Your Account

Quick answers to the questions we hear most often — from first deposit to withdrawal, mobile login to account verification. If something's unclear, this is the place to start.

PayPal & Venmo FAQMobile Access HelpAccount VerificationWithdrawal ProcessState Eligibility
Explore the Lobby Read FAQ
mypngaming Everything You Want to Know About Your Account
mypngaming What This FAQ Section Covers

What This FAQ Section Covers

We've organized answers around the things people actually ask before and after opening an account. Most questions fall into a few buckets: how payments work with PayPal, Venmo, and Play+ prepaid cards; how to log back in after switching devices; what identity verification looks like and why it happens; and which US states can access the platform under current state law. Rather

than pointing you somewhere else, we've written each answer with the actual steps — so you can confirm your deposit cleared, understand why a withdrawal might be under review, or figure out why your mobile session didn't carry over from desktop. Players in Atlantic City and other eligible states have used these answers to get moving faster. Access depends on local law

and is available where local law permits.

  • PayPal
  • Venmo
  • Play+
  • Mobile Login
  • US State Access
ACCOUNT AT A GLANCE

What Your Account Supports

3
Local payment methods: PayPal, Venmo, Play+
iOS + Android
Mobile access on both major phone platforms
SSL
Encrypted account sessions across mobile and desktop
State-by-state
Access depends on your state's current law
WHY ANSWERS ARE ACCURATE

How We Keep This FAQ Current and Reliable

We update these answers when the actual process changes — not on a publishing schedule. That means the deposit steps, verification requirements, and state-access details you read here reflect how the account actually works right now.

Operator-Written Answers

Every FAQ answer is written by the team that runs the account flows — not a third-party copywriter describing a platform they've never logged into.

Process-Based, Not Vague

We describe the actual verification step, the actual PayPal send flow, the actual device handoff — not a general gesture toward 'account settings'.

State Law Framing

Access and eligibility answers reflect that US licensing is state by state. We won't claim nationwide access or promise what state law doesn't allow.

Payment Rail Accuracy

PayPal, Venmo, and Play+ details are verified against how those rails actually clear into and out of the account wallet — no invented timing claims.

NEED MORE HELP

How to Reach Us When the FAQ Doesn't Cut It

Some questions need a real answer from a real person. Here's how to get one — we keep these channels open so your account issue doesn't sit unanswered while there's action on the board.

Live Chat Hit the chat icon from any page in your account. Response times are fastest during evening hours when NFL and NBA slates are running.
Email Support Send account-specific questions — verification hold, withdrawal status, login issues — to our support address found in the account help section.
Account Help Center Covers step-by-step flows for PayPal deposits, Venmo withdrawals, Play+ card setup, and two-factor login confirmation on mobile.

Frequently Asked Questions

These are the questions that come up most often. We've written each answer to give you the actual step, not just confirm that a process exists.

Go to the Cashier section in your account, select PayPal, enter the amount, and you'll be redirected to your PayPal app to confirm. The funds show in your account wallet once PayPal confirms the transfer on their end.

Yes, where Venmo is supported in your state. Select Venmo in the Withdraw section, enter the amount, and confirm with your account PIN. Venmo must be linked to a US bank account in your name for the transfer to clear.

Play+ is a prepaid card tied to your account wallet. Load it from the Cashier, then use it like a debit card for deposits or to access funds. It's useful if you prefer not to connect a bank account directly.

Sessions don't carry over automatically between devices for security. Log back in on desktop using your email and password. If two-factor is on, check your phone for the one-time code and enter it within the timeout window.

Withdrawals go through an identity verification step the first time, and occasionally after account changes. Upload a government-issued ID and proof of address from the Verification tab. Once cleared, the withdrawal processes to your selected payment method.

Access depends on your state's current law. Online sportsbook and casino access is licensed at the state level in the US, so availability varies. Check the eligibility notice when you create or log into your account for your state's current status.

NFL football, college football, the NBA, MLB, and NHL are all available where state law permits. Same-game parlays and player props are offered on major NFL and NBA slates — you'll see them in the bet slip builder for qualifying games.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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